We have been with Homes of America Management for the past 18 months and had no problem at all with either there service or fees for any work done.
They have proved to be efficient and diligent in the day to day running of our villa and all other aspects of anything we have ask them to do as extras.
We know of several other satisfied owners within the Watersong community that have also joined up with the company we use, after not being happy for one reason or another with the service offered by their previous management company.
Dave & Pauline Reynolds
We bought our house through Homes of America in November 2005 and they have been managing it ever since.
Homes of America are a great family company who provided us with great advice and support every step of the way.
We never felt pressured at any point. Homes of America simply provided us with a wide range of property information and helped us make the best choice for us.
Kylie and the team do a great job in managing our property and always go the 'extra mile.' All of our clients are very happy with the condition of our home when they arrive and the service they receive from Home of America. We have great peace of mind knowing that Homes of America are managing our property.
We would highly recommend Homes of America to anyone.
- Mark & Jeanette
We purchased our villa on Emerald Island Resort from the Developer in 2004, and our introduction to Homes of America came on the back of a two year disaster with another property management company, so we were extremely cautious in taking on another service provider.
What a difference our experience has been over the last 3 years in service, professionalism and trust! We have total confidence in Kylie and the HOA team, and can relax knowing that they are taking excellent care of our home with us so far away. It's always a pleasure to drop in at the office when we are in town.
The Villa is always well maintained and beautifully presented, our guests have been happy, their queries and concerns attended to and our accounting and reporting is accurate and up to date. It's great to know that any issue will be dealt with promptly and communication via a follow up call or email will occur.
Jan and Howard have been extremely helpful to us too with regard to questions on the property market in general and our thoughts for the future and we feel that as well as having found a great Management Company, we have also found some new friends.
- Alan & Anne Lawrence
In the six years since we established a relationship with Homes of America, both as potential US villa owners, and for the past (nearly) 4 years as rental villa owners, we have been totally satisfied with the attitude and professionalism of the company.
Homes of America, introduced us to the concept of Florida home ownership, explained in detail the purchase process in a comforting and informal, yet appropriate manner, guided us through the purchase and setting-up-for-rental process and now act as our management company, representing our interests in Florida, in our absence.
Some 4 years into the ownership of our rental villa, we are now conscious that a significant number of our rental bookings are repeat bookings from guests who have enjoyed their stay so much they choose to return. We are able to reflect that this is in no small part due to the performance and willingness to help, of the management company, Homes of America, by virtue of the hugely complementary feedback we receive from guests, praising their efforts in resolving the occasional problems or issues which inevitably occur, with guests unfamiliar with the concept of living in the USA.
We are thrilled to report that the everyday “hands on” management of our villa is left in the very capable hands of a charming, well presented and completely trustworthy member of the management team, who takes great care to ensure that the villa is presented ready for occupancy to the very highest of standards. She will, in addition, in conjunction with her small team and on her own initiative, put right those occasional minor problems and defects which sometimes go unnoticed by others, at no additional cost to us. From our point of view, this is a service over and above what which would normally be expected and is worthy of high praise.
We have an established, friendly and understanding relationship with our management company who consistently provide helpful advice to both us and our guests, are attentive to the needs of our guests, and fulfill the professional administrative role on site in the USA on our behalf. It is peace of mind, ultimately that we seek, knowing that our interests are being well looked after in our absence, and we have no hesitation in stating that we rest easy in the full and certain knowledge that Homes of America do just that.
- Peter and Joyce Shelley
Thank you for a wonderful stay at your home (Feb. 8-11). I very much enjoyed staying with you, and I would also like to compliment you on having a good management and cleaning team - everything was spotless and in wonderful condition.
The Leggett Family
Further to our discussion the company we used to assist in the purchase of our US home was Homes of America run by Howard and Jan Thorne (an English couple originally from Chester). Their Realtor website is http://homesofamerica.co.uk and their management/rental website is http://www.floridavipvacations.com - this is run by Howard and Jan’s daughter, Kylie.
We were extremely happy with the service and assistance that Jan and Howard provided when we went across on our inspection trip in October and they took a lot of trouble to find out exactly what is was we wanted. As we didn’t really have a clue, it took a lot of their time and patience but, as you know, I am truly delighted with the results. I have been impressed by the way they have cared for us and guided us throughout the whole process and their knowledge and expertise were invaluable. On the first day, before we actually set out to look at houses, Howard sat us down and went through the buying process in the US and explained the differences between buying a new house from a developer and a resale property. He explained what would have to be paid, when it would be paid and also went through the various pieces of paper and taxes that we would come across. He put this into diagrammatic form and I used that piece of paper when I was back in the UK to review where we were up to in the process, what was going to happen next and, more importantly, when I was due to send a payment! It was invaluable.
I am confident, being so far away from our new home, that we have complied with all Federal and local statutory requirements due to their taking control of the whole process which made the buying process stress free. If we had been left to our own devises we would not have had a clue. They even arranged for our utilities to be connected and obtained our rental licenses. Everything just happened smoothly – it was great!
They have an excellent network of contacts that they put us in touch with (insurance, accountant, FX company, etc.) and the service we received from them almost equaled that of Homes of America!
When we went across to our new home for the first time this month, the Management Company side of the business helped us sort out many things in the limited time that we had over there and they took control of what was not completed before we left. Nothing is too much trouble. We thought we should have an alarm fitted and we spoke to the Management Company in the morning, the contact rang us in the afternoon, he came round at 5pm that evening and his company were fitting the alarm at 9:30am the next day. That sort of service is something we do not see in the UK!!
I have no hesitation in recommending Homes of America to you as I am sure my experience was not untypical of how they work with all of their clients. I cannot say enough words about how good and helpful they were. They just care….
- Jill Somerville